Refund Policy
1. Subscription Cancellations
You can cancel your subscription at any time from your Account page. When you cancel:
- You will retain full access to the supplier directory and Take The Lot until the end of your current paid billing period.
- You will not be charged again after cancellation.
- We do not offer partial refunds for the unused portion of a billing period once payment has been taken.
2. Your Right to Cancel (Consumer Contracts Regulations 2013)
Under UK law, when you buy a service online as a consumer, you normally have a 14-day “cooling-off” period during which you can cancel for a full refund.
However, because ResellerVault provides immediate digital access to the supplier directory upon payment, you are asked to expressly acknowledge — by ticking the checkbox at signup — that you agree to immediate access to the service and that you waive your right to the 14-day cooling-off period once that access has begun.
If you have not yet accessed the directory or any paid feature, and contact us within 14 days of subscribing, we will provide a full refund. If you have accessed the directory or Take The Lot’s paid features after subscribing, the waiver you agreed to at signup applies, and refunds are not available for that billing period, though you remain free to cancel future renewals.
3. Take The Lot Listings
Take The Lot is free for sellers to use. No payment is taken for submitting a listing, so no refund provision applies to listing submissions.
4. Faulty or Incorrect Charges
If you believe you have been charged in error (for example, charged after a successful cancellation, or charged twice), contact us at hello@resellervault.co.uk and we will investigate and refund any confirmed billing error promptly.
5. Vault Pro
These rules apply to Vault Pro, our paid membership for searching live wholesale stock. Where they differ from sections 1 and 2, these rules apply to Vault Pro.
- Cancel anytime. You can cancel Vault Pro at any time. Your membership carries on until the end of the period you’ve already paid for, and you won’t be charged again.
- Refunds within 14 days. You can ask for a refund within 14 days of first joining Vault Pro. The 14 days start from the first time you join, not from a renewal or from rejoining later.
- No refunds after that. After those 14 days we don’t give refunds, including for part of a period you’ve paid for. This doesn’t affect charges made in error (see section 4).
Where stock information comes from. The stock information in Vault Pro comes from:
- suppliers’ own websites;
- our automated checks, which run every night;
- checks by our team in our Facebook group; and
- updates that suppliers send us.
Stock can sell out. Suppliers also sell elsewhere, so stock may sell out before we update it. We can’t guarantee that stock is available, that prices are correct, or how a supplier behaves, and a refund isn’t available for that reason after the 14 days.
6. How to Request a Refund
Email hello@resellervault.co.uk with your account email address and the reason for your request. We aim to respond within 5 working days.