Refund Policy

1. Subscription Cancellations

You can cancel your subscription at any time from your Account page. When you cancel:

• You will retain full access to the supplier directory and Take The Lot until the end of your current paid billing period.
• You will not be charged again after cancellation.
• We do not offer partial refunds for the unused portion of a billing period once payment has been taken.

2. Your Right to Cancel (Consumer Contracts Regulations 2013)

Under UK law, when you buy a service online as a consumer, you normally have a 14-day “cooling-off” period during which you can cancel for a full refund.

However, because ResellerVault provides immediate digital access to the supplier directory upon payment, you are asked to expressly acknowledge — by ticking the checkbox at signup — that you agree to immediate access to the service and that you waive your right to the 14-day cooling-off period once that access has begun.

If you have not yet accessed the directory or any paid feature, and contact us within 14 days of subscribing, we will provide a full refund. If you have accessed the directory or Take The Lot’s paid features after subscribing, the waiver you agreed to at signup applies, and refunds are not available for that billing period, though you remain free to cancel future renewals.

3. Take The Lot Listings

Take The Lot is free for sellers to use. No payment is taken for submitting a listing, so no refund provision applies to listing submissions.

4. Faulty or Incorrect Charges

If you believe you have been charged in error (for example, charged after a successful cancellation, or charged twice), contact us at hello@resellervault.co.uk and we will investigate and refund any confirmed billing error promptly.

5. How to Request a Refund

Email hello@resellervault.co.uk with your account email address and the reason for your request. We aim to respond within 5 working days.